RETAIL APPS / about

As a retailer, you are looking for ways to improve customer service, be more efficient and ensure availability at all times. Blue Tea can help you achieve these objectives. We develop mobile and web applications specific to the retail business – from back-stage processes to customer-facing operations, we can do it all. We will work to understand your specific requirements and deliver an application that meets all of them.

01

Delight your customers

02

Streamline the shopping process

03

Improve profit margins

04

Enable customer feedback and two-way communication

05

Reduce customer complaints

06

Eliminate inefficiencies

retail services / we offer

Customer Support

Mobile App

Build an application that your customers can use to get support and interact with your staff. Collect the information you need and build in automation to make the customer experience as pleasant as possible.

Sign-up customers

  • Collect relevant customer data
  • Extend the customer profile
  • Onboarding & automated walk-throughs
  • Fully secure
  • Two-factor authentication
  • Integrate with Face ID/Touch ID

Manage returns processes

  • Collect photos/videos of faults
  • Get detailed information to make a returns decision
  • Apply a workflow to manage the customer journey and improve retention

Manage tickets

  • ITIL compliant ticketing system
  • Categorise and triage requests

Chat with support operators

  • Intelligent chat routing
  • Integration with popular chat tools
  • Full audit trail
  • Permissions for supervisors to view and join chats

Feedback

  • Collect feedback after each interaction
  • Send surveys to customers
  • Run competitions to generate honest feedback

Push notifications

  • Notify when the status of a case changes
  • Send case related updates
  • Send marketing messages

Integrate with other systems

  • CRM
  • Back office
  • Warehouse
  • Accounting
  • EPOS
  • Bookings

Dashboards

  • Keep track of KPIs
  • Generate actionable reports from data

Customer Self Scan App

Allow customers to scan items in store with their own device and pay for them without the need to approach a checkout. Upsell in real time with other offers and make suggestions based on past purchases.

Sign-up customers

  • Collect customer data
  • Extend the customer profile
  • Onboarding & automated walk-throughs
  • Fully secure
  • Two-factor authentication
  • Integrate with Face ID/Touch ID

Item scanning

  • Scan items to add to basket
  • Add weighed items manually or by Barcode
  • Choose items from a catalogue

Checkout

  • Pay for items at a cashpoint or in-app
  • Integration with multiple payment gateways

Fraud Detection

  • Detect suspicious activity
  • Use artificial intelligence to flag potential loss

Loyalty

  • Integrate with the loyalty programme
  • Send targeted messaging to the app while in use to up/cross sell

Dashboards

  • Keep track of KPIs
  • Generate actionable reports from data

Integrate with other systems

  • CRM
  • Back office
  • Warehouse
  • Accounting
  • EPOS
  • Bookings

Customer

Loyalty App

Integrate a loyalty scheme into your app and encourage customers to your physical or online store with tailoured offers and discounts.

Sign-up customers

  • Collect relevant customer data
  • Extend the customer profile
  • Onboarding & automated walk-throughs
  • Fully secure
  • Two-factor authentication
  • Integrate with Face ID/Touch ID

Push notifications

  • Notify when the status of a case changes
  • Send case related updates
  • Send marketing messages

Dashboards

  • Keep track of KPIs
  • Generate actionable reports from data

Integrate with other systems

  • CRM
  • Back office
  • Warehouse
  • Accounting
  • EPOS
  • Bookings

Customer

Bookings App

Allow customers to make a booking either in-App or online. Take payment if required and add them to a workflow or emails & push notifications to prepare them for the appointment or send required literature direct to their mobile device.

Sign-up customers

  • Collect customer data
  • Extend the customer profile
  • Onboarding & automated walk-throughs
  • Fully secure
  • Two-factor authentication
  • Integrate with Face ID/Touch ID

Integrated Payments

  • Payments from Stripe, PayPal Worldpay and more
  • Use Apple pay / Google pay

Intelligent Booking

  • Check the calendars of the employees or resources for free time
  • Set the work hours for each staff member or resource
  • Add blocks for public holidays
  • Set the interval between appointments

Workflow management

  • Communicate with the customer in a timely manner
  • Send information they need before and after an appointment
  • Add to a marketing workflow or send a reminder when another appointment should be made

Integrate with other systems

  • CRM
  • Back office
  • Warehouse
  • Accounting
  • EPOS
  • Bookings

Dashboards

  • Keep track of KPIs
  • Generate actionable reports from data

Let’s talk / about your project

Call Us:

0800 024 6979

Find Us:

Blue Tea Ltd
Surrey Technology Centre
40 Occam Road
Guildford, Surrey GU2 7YG