COVID-19 Update Friday 13th March 2020

Blue Tea have a robust plan in place where we have made investments in our technology infrastructure and business continuity planning to ensure we can operate all our systems and processes remotely with no interruption to normal service levels. This will ensure we’re able to provide you with seamless service should any of our colleagues need to work remotely (e.g., due to self-isolation, school closures, etc.) or should we decide to close any offices and/or switch to a remote working model. Over the past two weeks, we have extensively tested our business continuity strategies to confirm we can provide ‘business as usual’ should our entire workforce need to work remotely. In the event of this happening, we would operate as follows:

• Reception staff (along with trained back up staff) would have full remote access to our switchboard.
• Desk phones would revert to soft phones, allowing continuous phone access to our teams, and ensuring all skill groups would continue to work seamlessly.
• All tools for managing enquiries, quotes, order processing, etc. would be remotely accessed by our teams via laptops.
• Lifesize, Flowdock, Zoom and Zoho CRM ONE would be used internally to work with our customers and vendors for productive collaboration and content sharing.
• Engineers & on site employees are banned from using public transport and attending large gatherings with priority being lent to service rather than new projects where required.